Question about order source

There are some orders with an order source or channel source while others don’t have, Why?


Trevor from SHOPLAZZA here. Welcome to the Community!

There will be no information for order source or channel source is the order is placed directly in the store(customer enter the link of your store and place order), such information will only be displayed when customer click on the link of the advertisement and redirect to your store.

I hope this is helpful, please let me know if that works for you, thanks!

If you have any further questions, be sure to reach out to SHOPLAZZA support.