How Do I Initiate a Return of COD Rejected Orders?

Hi all,The customer pays through cod, and now wants to return it. What should I do to return it?Thanks


Trevor from SHOPLAZZA here. Welcome to the Community!

Merchants can initiate return/refund for the after-sales orders and provide other after-sales services. When customers who pay for the orders by cash on delivery do not confirm after the products have been fulfilled for a while, merchants can set up order status as “Returned” after canceling the orders.

1.Select the COD order that you need to initiate a return for and click to redirect to the order details page.

2.Click “Rejected by customer.”

3.Confirm to start the return process.

4.After clicking “Returned”, the order status will be changed from “Return in progress” to “Returned”.


The return action only changes the order status, and does not involve tracking the actual return.

I hope this is helpful, please let me know if that works for you, thanks!

If you have any further questions, be sure to reach out to SHOPLAZZA support.

Thanks, Trevor,

That’s a really detailed explanation!
I’ve tried it out and it worked now!

I’ll let you know when I have more questions.